Your Right to Choose Your Care Providers
Your care should feel supportive, comfortable, and centered around you.
Under the Department of Labor (DOL) program, you always have the freedom to choose the providers who feel like the best fit — for Home Health, DME, Respiratory Therapy (RT), Physical Therapy (PT), and any other approved service.
Choosing the right care team is personal, and you deserve the option to select the providers who make you feel safe, respected, and well cared for.
You Can Change Providers at Any Time
Sometimes your needs change. Sometimes you simply connect better with a different team. Whatever the reason, you may change providers whenever you choose.
Switching providers does not affect your eligibility, your White Card, or the care you are entitled to receive.
You are always in the driver’s seat.
You Can Use More Than One Provider
Your care does not have to come from just one place.
Many people prefer different providers for different parts of their care — and that’s completely normal and fully supported by the DOL program.
For example:
You can get DME from one business
Therapy from another
And Home Health from a separate provider
You can mix and match however you like.
There is no “all-or-nothing” requirement — your care can be exactly what you want it to be.
If Your Family Member Is Part of Your Care Team
If a family member is your nurse or home health aide, you still have full freedom to choose the provider you prefer.
Your loved one can continue caring for you regardless of which company you select.
Your decision about providers has no impact on their ability to continue supporting you.
You do not give up any choice just because someone you love is part of your care team — you can choose what makes the most sense for your health and comfort.
Unifi Can Help Make It All Seamless
Whether your care comes partly from Unifi or entirely from Unifi, our Care Concierge Team is here to help make everything easier:
Explaining your options
Helping you understand how different services fit together
Supporting you through changes
Ensuring your care stays connected and simple
Our only goal is to help you feel confident and supported in every decision you make.
Your Care. Your Voice. Your Choice.
You have the right to:
Choose the providers who feel right for you
Use different providers for different services
Keep your family caregiver no matter which company you choose
Switch providers if your needs change
Build a care team that truly fits your life
Your care should work for you — not the other way around.
Want help exploring your options?
Our Care Concierge Team would be honored to walk alongside you.
If you’d like a Care Concierge to reach out, just complete the short form below. We’re here to help, every step of the way.